Refund & Cancellation Policy

At Hecate Wizard Mall, we aim to provide the best shopping experience to our customers. Please carefully review our refund & cancellation policy:

1. Order Placement

Once an order is placed, it cannot be refunded, exchanged,cancelled, or adjusted. We strongly encourage you to review your order before confirming your purchase.

2. Refund Requests

In case of any issues with your order, you will need to contact our customer care team for assistance. Refunds will only be initiated upon approval by our team.

3. Refund Process

Once a refund is initiated, it will take 4-5 business days to settle back to the source account from which the payment was made. Please note that the refund timeline may vary depending on your bank or payment provider.

Contact Us

If you have any questions or concerns, please feel free to reach out to our customer care team at info@hecatewizardmall.com or call us at +91 97170 33830.