Shipping and Return Policy

Shipping:

  • Once your order is received, we aim to deliver the product within 5-6 business days. Delivery times may vary depending on the shipping address and availability of the product.
  • You will receive an email notification once your order has been dispatched, along with a tracking number to monitor your shipment.

Return Policy:

  • If you are not completely satisfied with your purchase, you can initiate a return within 4-6 days from the date of purchase.
  • The product must be in its original condition, unopened, and unused, with all packaging intact to be eligible for a return.
  • Please contact our customer service at info@hecatewizardmall.com to start your return process.
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